Dedicated Customer Support

As with every area of our business, we take customer service seriously and, as always, excellence is our No.1 priority. Our customers provide reliable and effective products and services to patients and customers day in, day out. Our challenge? To offer the highest level of support to help make this happen.

What we can do for you

Our support team includes highly skilled software, mechanical, and design engineers, as well as PhD chemistry professionals. They are on hand to offer the advice and support you need – when you need it most.

Installation : Our technical team perform on-site equipment installations that meet your site configuration, technical and logistical requirements.
Maintenance : Our yearly maintenance agreements provide the peace of mind, effectiveness, and response times you need to optimize day-to-day operations.
On-site intervention : Our in-house support team and our dedicated regional support network are available to activate on-site interventions as and when required.
Remote online support : Did you know that more than 90% of support issues can be resolved online? Our synthesizers and dispensing systems can be configured with remote control options, allowing our support team to make assessments and interventions whenever necessary.

How to contact our support team

Our team is available for phone support from 7.30am until 5.30pm (CET – GMT+1).

Email us: support_trasis@trasis.com

Customer Support

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